FAQ

Why use operational evidence as well as surveys?

Records can reveal timing, participation, handovers and other aspects of work that a survey does not capture. Surveys, pulses and assessments can contribute the experience that records alone cannot explain. Each source has limits; combine them for a declared purpose rather than assuming one is inherently truthful. Read more.

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Can the assistant act on people automatically?

A recommendation is input to a responsible decision, not authority to make an employment or development judgment. Processes can execute authorised work, so their permissions, human gates and effects must be configured deliberately. Do not confuse a suggested action with an approved execution. Read more.

Does it score individuals?

HEPO supports scoped readings, individual development and achievement records. It would be inaccurate to say that per-person information or boards cannot exist. Decide the purpose, audience and permitted use of each reading. A score must not be treated as a complete judgment of a person. Read more.

Where do trait definitions come from?

HEPO includes supplied definitions. Your organisation reviews, selects, adapts and extends the catalogue, then governs the definitions used for its own readings. Consultants can help translate working practices into definitions and evidence rules; ownership remains with the organisation. Read more.

Can people see what is read about their work?

Visibility depends on the configured permissions and reporting surfaces. Establish how participants are informed, what they can inspect, how errors are corrected and where interpretations can be challenged. Check that arrangement in the deployed workflow rather than relying on a general privacy statement. Read more.

How are recommendations formed?

The Recommendation Framework connects readings and context to possible actions using configured definitions and rules. Inspect the available rationale and supporting evidence. The responsible person chooses whether an action fits the situation and who should undertake it. Read more.

How do programmes relate to gamification?

Campaigns and programmes organise development through paths, milestones, work and recognition. Open campaigns differ from assigned programmes. Simulation & Gamification can supply learning and rehearsal activities; it is also a distinct offering. Participation, competition and visibility need explicit decisions. Read more.