Frequently Asked Questions

What happens if a partner relationship ends?

Agree data access, operational credentials, licensing, support and handover terms in advance. Customer-controlled deployment helps keep the material within the agreed environment, but uninterrupted operation and transition arrangements need an explicit plan. Read more.

Is incoming data validated?

Validation belongs at the relevant entry and execution boundaries. Check the format, business rules, references and permissions for the operation being used, including connector imports. A configured form does not establish identical coverage for every ingestion path. Read more.

What should the security review demonstrate?

Follow one operation from request to server and any external effect. Test permitted and denied access, inspect actor context and available records, locate the inference service and verify backup and recovery responsibilities. Use the agreed deployment and build for the review. Read more.

Where does AI inference run?

The HEPO application uses local inference within the deployment boundary. Evaluate the actual model service and data flow, including retrieval, logs and operational access. Local inference is a deployment choice with ongoing responsibilities; it does not settle every governance question. Read more.

How are permissions checked?

Client checks guide what the interface presents; server checks enforce authorised operations. HEPO uses layered permission concepts, but matching behaviour across each path must be demonstrated. A hidden button is not a substitute for a server-side check. Read more.

How is data separated?

The data model separates platform, business records, definitions, audit, analytics and framework concerns. Logical schema separation alone does not prove production tenant isolation. Verify the tenant selection, access and storage arrangements of the actual deployment. Read more.

Is there a service account?

Some background or integration work may require a service identity. Separate that execution identity from the person requesting or approving the business action. Review its scope, credential management and available audit evidence. Read more.

Where does our data live?

HEPO is designed for customer-controlled deployment, on premises or in an agreed hosted environment. Document the locations of databases, files, backups, logs and connected systems. External integrations and exports need their own explicit boundary and access review. Read more.

Can we inspect audit information?

Inspect the audit and execution records available for the operation in question, including actor context, timestamps and results. Coverage, retention and privileged access must be verified. An append-only application design is not a promise that every possible state change is captured or that a database administrator cannot alter storage. Read more.

Can we see what changed after we acted?

Compare subsequent readings and programme evidence with the earlier period, checking scope, definition changes and missing inputs. Impact review can record what changed and what was undertaken. A before-and-after difference alone does not establish that the action caused the change. Read more.

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